At MindBridge AN, we are committed to delivering exceptionally professional, ethically responsible, and deeply supportive counseling and coaching services. Our goal is to ensure that every client receives care, clarity, and meaningful guidance throughout their personal development journey.
Because our services involve personalized sessions, time-based expertise, and digital materials, this Refund and Returns Policy outlines how cancellations, rescheduling, and refunds are handled. Our approach is transparent, fair, and created with respect for both the client and the practitioner.
1. Refunds for Single Online Sessions
1.1. Client-Initiated Cancellation
Clients may cancel their appointment under the following conditions:
- Full refund — if cancellation is made 24 hours or more before the scheduled session.
- 50% refund — if cancellation is made 12–24 hours before the session.
- No refund — if cancellation is made less than 12 hours prior or in case of a no-show.
1.2. Practitioner-Initiated Cancellation
If a session must be canceled by the practitioner:
- The client receives a full refund, or
- The session may be rescheduled at the client’s convenience.
1.3. Technical or Platform Issues
If a session cannot be completed due to technical difficulties (on either side):
- The session will be rescheduled at no additional cost, or
- A full refund will be provided.
2. Refunds for Multi-Session Packages & Monthly Mentorship
2.1. Before Program Start
Clients cancelling before the first session receive a full refund.
2.2. After Program Start
Refunds are issued only for unused sessions or remaining weeks of the program. Completed sessions, materials, or assessments cannot be refunded.
2.3. When Refunds Cannot Be Issued
Refunds are not available for:
- sessions already completed,
- delivered materials or customized plans,
- mentorship weeks that have partially or fully passed.
3. Refunds for Digital Products (PDFs, plans, guides, resources)
Digital materials become accessible immediately upon purchase. Therefore, refunds are not available once the product has been opened, accessed, or downloaded.
Exceptions may be made if:
- the file is defective or inaccessible,
- the client accidentally purchased duplicate items.
4. Dissatisfaction or Unmet Expectations
Because counseling and coaching outcomes vary individually, refunds cannot be issued solely due to dissatisfaction with subjective results.
However, to ensure a positive experience, we offer:
- A complimentary replacement session with another practitioner, or
- A partial refund for any unused portion of a multi-session program.
We handle every concern with respect and thoughtful attention.
5. Ethical & Safety Exceptions
If at any time the practitioner determines that the service is not appropriate for the client’s needs (e.g., indicators of clinical conditions requiring specialized care), we reserve the right to discontinue the service.
In such cases, a refund is issued for all unused sessions.
6. Refund Request Process
To request a refund, clients must contact our support team within 10 days of their purchase or scheduled session.
Please include:
- full name,
- order number,
- the service purchased,
- a brief explanation of the request,
- additional supporting information if applicable.
Refunds are typically processed within 5–10 business days, depending on the payment provider.
7. Non-Refundable Circumstances
Refunds will not be issued for:
- repeated rescheduling or missed sessions,
- client violations of conduct or communication policies,
- lack of participation or engagement with the program,
- refund requests submitted after the full completion of a service or package.
8. Contact Information
For any questions regarding refunds, cancellations, or service adjustments, please contact: info@mindbridge-an.xyz
We are always here to help and will do our best to ensure a respectful and positive resolution.